Companies must notify customers before changing terms

ComputerWorld's article, "Companies must notify customers before changing terms," discusses a ruling passed down by U.S. Court of Appeals that states that companies must inform customers of changes in contracts and that merely posting the contract to a website is not sufficient.

"The issue of how companies service customers online as well as how they use their personal information after mergers or acquisitions is one that privacy experts and others have been grappling with since the emergence of e-commerce in the 1990s."